TELEPHONE
REASSURANCE VOLUNTEER
DESCRIPTION:
- Telephone Reassurance volunteers shall be responsible for calling specified client to
- check on their well-being. The call should be scheduled at approximately the same time
- every day, Monday through Friday. A report form tracking the number of phone calls
- made each week should be turned in to the Coordinator at the beginning of each month
- for the previous month. If you are going to be unable to make your designated calls,
- please contact
the Volunteer Coordinator or Nutrition
Secretary.
- The purpose of a call is one of encouragement and comfort to the recipient. The
- volunteer caller
will need to possess both listening and communication skills.
DATE
AND TIMES NEEDED:
One to
five calls weekly.
RESPONSIBILITIES:
1.
Attend Orientation.
2. Call
assigned client on a routine schedule; five days per week unless the
clients request otherwise.
3. Provide
information link between CSS and client including updating information on
client’s general well-being, address, contact person, etc.
4.
Track number of phone calls made on the monthly report form and
send to the Coordinator at the beginning of each month.
5.
Notify Volunteer Coordinator if unable to reach your CSS friend.
6.
Notify Volunteer Coordinator of potential problems or possible
emergencies.
7.
Provide feedback (suggestions or criticism) on quality of program
service to clients.
