TELEPHONE REASSURANCE VOLUNTEER

DESCRIPTION:   

Telephone Reassurance volunteers shall be responsible for calling specified client to check on their well-being. The call should be scheduled at approximately the same timeevery day, Monday through Friday. A report form tracking the number of phone callsmade each week should be turned in to the Coordinator at the beginning of each month for the previous month. If you are going to be unable to make your designated calls, please contact the Volunteer Coordinator or Nutrition Secretary.


The purpose of a call is one of encouragement and comfort to the recipient. The volunteer caller will need to possess both listening and communication skills.

DATE AND TIMES NEEDED:

One to five calls weekly.

RESPONSIBILITIES:

1.  Attend Orientation.

2.  Call assigned client on a routine schedule; five days per week unless the clients request otherwise.

3.  Provide information link between CSS and client including updating information on client’s general well-being, address, contact person, etc.

4.  Track number of phone calls made on the monthly report form  and send to the Coordinator at the beginning of each month.

5.  Notify Volunteer Coordinator if unable to reach your CSS friend. 

6.  Notify Volunteer Coordinator of potential problems or possible emergencies. 

7.  Provide feedback (suggestions or criticism) on quality of program service to clients.

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